Violet Lerato Modisapodi

Customer Service & Operations Professional

02 Goshawk street, Welkom, South Africa

About

A passionate and results-driven professional with strong experience in customer service, operational support, and data management, seeking to leverage proven organizational and communication skills in a dynamic and challenging environment. Eager to apply a diligent work ethic and ability to quickly learn new systems to contribute to team success and drive operational excellence.

Work Experience

Cashier

FUEL ZONE

Mar 2024 - Sep 2025

Welkom, Free State, South Africa

Managed front-end cash operations and provided customer support at a high-volume filling station, ensuring efficient service delivery.

  • Processed an average of 200+ daily customer transactions, ensuring precise handling of cash, credit, and mobile payments.
  • Achieved 99.5% accuracy in daily cash reconciliation, minimizing financial discrepancies and supporting robust accounting practices.
  • Delivered exceptional front-line customer service, resolving inquiries and complaints efficiently to maintain high satisfaction levels.
  • Managed and replenished stock for convenience store items, ensuring optimal product availability and organized displays.

Supervisor

STATISTICS SOUTH AFRICA

Feb 2022 - Apr 2022

South Africa

Supervised field data collection operations for a national statistics agency, ensuring data integrity and team performance.

  • Directed and coordinated daily data collection efforts for national statistical surveys, ensuring adherence to strict methodological guidelines and project timelines.
  • Conducted rigorous verification of data submitted by field workers, enhancing data accuracy and integrity for critical reports.
  • Provided comprehensive training and ongoing support to a team of field staff, optimizing performance and resolving on-site operational challenges.
  • Contributed to the successful and timely completion of a key national data collection contract, ensuring all deliverables met government standards.

Education

Public Management

VUSELELA TVET College

Jan 2020 - Dec 2021

Portchstroom, North West, South Africa

High School

THUTO-LORE SECONDARY SCHOOL

Jan 2010 - Dec 2015

Bloemhof, North West, South Africa

Courses

  • Setswana
  • English
  • Mathematical Literacy
  • History
  • Life Science
  • Geography
  • Life Orientation

Certificates

Public Management N4 & N6 Qualification

VUSELELA TVET College

Dec 2021

Languages

Setswana (Native) , English (Fluent) , Afrikaans (Proficient) , Sesotho (Fluent)

Skills

Operations Management

  • Time Management
  • Organizational Skills
  • Data Collection
  • Data Verification
  • Process Improvement

Financial Acumen

  • Cash Handling
  • Transaction Processing
  • Reconciliation
  • Basic Math

Team Leadership

  • Team Coordination
  • Supervision
  • Training
  • Problem Solving

Physical Readiness

  • Operational Readiness
  • Physical Stamina
  • Manual Dexterity

Customer Service

  • Client Relations
  • Active Listening
  • Conflict Resolution
  • Service Excellence

References

Mr. Mosiane

Principal, THUTO LORE SECONDARY SCHOOL - Contact details: 083 292 9949

Kgomotso Modisapodi

Sister - Contact details: 063 586 5004

Mme Gloria

Head of Department, FUEL ZONE - Contact details: 068 001 3355